Citizen Experience

Digital interactions transform the public service experience for both citizens and public servants. These interactions help municipalities simplify the citizen experience and engage the community, while maintaining public service continuity in crisis situations. Plus, automation of recurrent tasks enables employees to focus on citizens.

Alcatel-Lucent Enterprise public sector solutions help you provide citizens seamless access to personalised, digital services, enabling employees to collaborate across silos and automate repetitive tasks. Our digital solutions respect GDPR as well as other data privacy requirements and are available in the cloud, on-premises or in hybrid mode.

Transform the public service experience

• Transform the citizen experience and engage the community with digital services
• Automate recurrent services for better efficiency
• Break silos between services and ensure continuity with digital, remote workplaces
• Secure citizen and public service data
• Optimise the budget with flexible business models

Deliver next-generation, digital experiences

Engage with your citizens in a secure digital space using Rainbow, which modernizes public service with audio, video and chat interactions from your website and apps. With Rainbow, you can simplify administrative requests and gather community feedback, send public safety alerts instantly, and evolve to smart services with geolocation, IoT or A.I.

Digital services on government websites or mobile apps simplify access to administrative procedures. You can automate recurrent requests with A.I.-powered chatbots, citizens can request a service or notify of public damage and be sure they reach the right service. Public services can address more requests, faster.

A modern, digital workspace empowers public servants. Employees from the same or different departments can exchange information using voice, chat, video or files. Field operators connect to operation centers in real-time and reduce on-site intervention times. In crisis situations, agents can work remotely thanks to secure access to their digital workplace.

Gain citizen confidence with data privacy and cost control

How you ensure data privacy establishes your digital reputation. Our native, secure and private-by-design solution mitigates security risks and protects sensitive information through user authentication and encrypted data flow in transit. Rainbow servers respect cloud sovereignty and comply with the latest European data privacy regulations (GDPR and ISO/IEC 27001:2013).

Flexible options help you control public spending and respect data sovereignty. You can choose off-the-shelf applications, end-to-end solutions or platforms-as-a-service APIs to integrate into existing applications or workflows. Cloud, on-premises or hybrid options take advantage of existing infrastructures to reduce deployment time, costs and let you evolve at your speed.